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1. Booking and Payment
1.1 Bookings must be made at least 7
(seven) days prior to the departure date.
1.2 Payment shall be made in
installments as follows:
ü A deposit of 30% (thirty percent)
of the total package price upon booking to confirm the reservation.
ü The remaining 70% (seventy percent)
must be settled no later than 3 (three) days before the departure date.
1.3. Payments can be made via bank transfer or other mutually agreed payment
methods.
2. Package Price
2.1 The listed package price includes
local transportation, accommodation as per the itinerary, entrance fees to
tourist attractions, tour guide services, and meals as stated in the travel
program.
2.2 The package price does not include
international or domestic airfare to and from Flores, personal expenses, and
travel insurance.
2.3 Prices are subject to change due to
operational costs, government regulations, or other circumstances beyond Flores
Tour Guide’s control.
3. Cancellation and Refund
3.1 Cancellation by the Participant:
ü Cancellation made more than 7
(seven) days prior to departure will receive a refund of 70% (seventy percent)
of the total payment.
ü Cancellation made between 3 (three)
and 7 (seven) days prior to departure will receive a refund of 30% (thirty
percent) of the total payment.
ü Cancellation made less than 3
(three) days prior to departure is non-refundable.
3.2 Cancellation by Flores Tour Guide:
ü In the event of cancellation by
Flores Tour Guide, participants will be entitled to a full refund of 100% (one
hundred percent) of the payment or the option to reschedule the trip, subject
to mutual agreement.
4. Schedule Changes
4.1 Itinerary changes may occur due to
adverse weather conditions, natural disasters, government regulations, or other
factors beyond the control of Flores Tour Guide.
4.2 Flores Tour Guide will notify participants and provide the best possible alternative solutions regarding any schedule changes.
5. Responsibility
5.1 Flores Tour Guide is responsible
for providing services in accordance with the agreed package.
5.2 Participants must comply with the
instructions of the tour guide and abide by local regulations to ensure safety
and comfort
5.3 Flores Tour Guide is not
responsible for loss, damage, or theft of personal belongings during the trip.
5.4 Participants are advised to obtain
personal travel insurance covering health and accident risks.
6. Health and Safety
6.1 Participants must provide accurate
and complete health information prior to the trip.
6.2 Flores Tour Guide reserves the
right to refuse participation to individuals who do not meet health
requirements or pose a risk to themselves or others.
7. Prohibitions
7.1 Participants are prohibited from
bringing, using, or trafficking narcotics, illegal drugs, or any items
prohibited by law during the trip.
7.2 Any violation of local laws will be
the sole responsibility of the participant.
8. Copyright and Documentation
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